Support Form

By clicking this box, you agree to a maximum charge 2 hours of investigation and management related to your issue which shall be taken from your monthly SLA/retainer hours.. While we will make every effort to resolve the error within this timeframe, we will keep you informed of our findings and the work completed during the initial 2 hours. Following this, we will provide you with an updated quote for any additional hours estimated to complete the resolution of your ticket.

By clicking this box, you agree to a maximum charge of £200 + VAT, which covers up to 2 hours of investigation and management related to your issue. While we will make every effort to resolve the error within this timeframe, we will keep you informed of our findings and the work completed during the initial 2 hours. Following this, we will provide you with an updated quote for any additional hours estimated to complete the resolution of your ticket.

By agreeing to this statement, you acknowledge that if your website has not been updated in the past 6 months, we will be required to perform a comprehensive update at a cost of £400 + VAT. This update will ensure that your website and its plugins are brought to the latest available versions.
Please note that timely maintenance often resolves existing bugs or errors. It is essential that we work with up-to-date software to implement any necessary fixes swiftly and efficiently, thereby minimising potential disruptions for both you and your website's users.
Should we determine that the website and plugins have not been updated in the past 6 months, we will refrain from proceeding with any work and will provide you with an estimate for the necessary updates.